Evaluating your consultant

The American Evaluation Association’s Interest Group in Independent Consulting has developed a 2–page Client Feedback Form
that consultants can use to evaluate their own performance. It could
also be used by organizations to evaluate consultants that they hire.

Questions include:

“How would you assess the evaluator in the folllowing areas of performance? 

  • Understanding of the project
  • Attentiveness to my needs/ organization’s needs
  • Quality of reports/products developed
  • Appropriateness of reports/products for my needs/ organization’s needs
  • Timeliness in delivering reports/products
  • Accessibility to me/ my organization
  • Communication with me/ my organization”

Mapping information with Google Maps

According to this New York Times article, it’s getting easier to map any interesting information (real estate listings, bird sightings, crime events) using Google Maps. Google Maps Mania lists some of the action. Ning.com provides automated Google Mash tools for non-programmers, though they are not exactly easy to read.

A Journey to a Thousand Maps Begins With an Open Code – New York Times

You can still search Google Maps to figure out how to get from here to there, but why would you, when you can use it to pinpoint kosher restaurants in Cincinnati, traffic cameras in Dublin, or hot spring spas anywhere in the United States? How about finding coffee shops in Seattle that provide free wireless Internet access? Or would you prefer to locate the McMansion your boss just bought and find how out exactly how much he paid for it? …

No one really knows how many Google map mash-ups are out there, and it is difficult to hazard a guess on how many new ones are created each day. But that does not stop some bloggers from desperately racing to keep up with the latest. Mike Pegg, an account manager for a software company in Waterloo, Ontario, is one of them. He created Google Maps Mania (www.gmapsmania.com) several months ago in a quixotic attempt to chronicle the phenomenon.

The $100 notebook computer

Inexpensive computers aimed at developing countries will be available in North America soon.

Posted on Charity Village October 5, 2005.

For many years, computer manufacturers have had their eye on the massive market in developing countries. Most of their interest is economic – there are hundreds of millions of potential customers – but a few developers are pushing a social agenda. Several entrepreneurs have tried to design computers that would work well in a country with unreliable infrastructure and low incomes.

Last year, AMD announced a design for a cheap, stripped down “Personal Internet Communicator” geared toward families that make between $1,000 and $6,000 a year. It consists of a little green box (no monitor) that is impact resistant and easier to use than a regular Windows computer (see photo).
It enables web browsing, e-mail and word processing, plus a few other functions, and is based on Windows CE, the operating system for
handheld computers. This weekend, Radio Shack will begin selling the Personal Internet Communicator in the U.S. for $299 (all dollars in this article are U.S.).

The technology press is generally dismissive
of the PIC's low power and functionality, given that it's possible to
buy a full fledged Linux desktop PC for under $400. Michael Robertson,
a social entrepreneur, comments:

The specifications I've seen for an ultra-low-cost PC
are woefully underpowered and unable to perform common computing duties
and will be rejected by the intended beneficiaries.

It reminds me of a classic Seinfeld
episode where Elaine has an idea for a bakery to sell only the tops of
muffins. In a magnanimous gesture, she decides to donate the bottom
halves to the local homeless shelter and here's what happens:

Rebecca: Excuse me, I'm Rebecca Demore from the homeless shelter.
Elaine: Oh, hi.

Rebecca: Are you the ones leaving the muffing pieces behind our shelter?
Elaine: You've been enjoying them?

Rebecca: They're just stumps.
Elaine: Well, they're perfectly edible.

Rebecca: Oh, so you just assume that the homeless will eat them, they'll eat anything?
Mr. Lippman: No no, we just thought…

Rebecca:
I know what you thought. They don't have homes, they don't have jobs,
what do they need the top of a muffin for? They're lucky to get the
stumps.
Elaine: If the homeless don't like them the homeless don't have to eat them.

Rebecca: The homeless don't like them.
Elaine: Fine.

Rebecca: We've never gotten so many complaints. Every two minutes: “Where is the top of this muffin? Who ate the rest of this?”
Elaine: We were just trying to help.

There's
a great analogy from the muffins to low-cost PCs. Well-intentioned
advocates are offering a muffin stump of a computer to the “digital
homeless”. Those with the top-of-the-muffin computers are expecting
others to be satisfied with just e-mail and other lightweight tasks.

Non-technology
people retort that Linux computers – or Windows – require a lot of
expertise to learn and support, and that extremely simple and robust
computers are essential.

MIT's Media Lab has announced a $100 notebook computer that they want to distribute to every child in the world through a nonprofit called 'One Laptop Per Child'.
It will be resistant to dust, heat, bumps, and water, includes a screen
and Linux software, and will be powered by a windup crank if electric
power is not available. It also will provide wireless Internet
connectivity if there is an available wireless network. They are in
discussions with five countries to distribute up to 15 million free
laptops to children. The computers are underpowered by Robertson's
definition, but would enable children to use the web, e-mail and other
basic applications.

It is important to note that all of these
'ubiquitous computer' projects include Internet access as the key
element. None of them are conceptualized as stand-alone computers; even
the most lightweight enable the user to engage in the global web.
Computers are just interfaces to the world community, and even the most
basic computer will allow users to do 90% of what we all do with them.

Nonprofits
in Canada and the US need to adjust to a world (within the next five
years) in which everyone with a telephone or a television has a
computer. Total lack of access to the Internet will be faced only by
those who are institutionalized or in deep poverty. The lack of
Internet access will create even greater barriers for those
individuals. At the same time, the existence of almost-ubiquitous
Internet access will put demands on nonprofits to put this incredible
power to good use in the communities they serve.

**********
Gillian Kerr, Ph.D., C.Psych.
President, RealWorld Systems

gkerr at realworldsystems.net